RETURNS & REFUNDS

As per European legislation, you may withdraw from the contract with Martini Srl within fourteen days from the date of delivery of the products. This means that, if, for any reason, you are not satisfied with the products you have ordered, you can notify us of your intention to return the products within fourteen days of delivery of the product, without giving any reason, to the address:

Martini srl – Viale di Porta Sant’Angelo 14 – 05100 Terni (IT)

You may exercise your right of withdrawal by informing us by email that you intend to return the products. To meet the withdrawal deadline, all you need to do is send us your communication before the withdrawal period has expired.

The products must then be returned without delay and, in any case, no later than 14 days from the date on which you communicated your decision to withdraw from the contract. You should also make sure the products you are returning are intact and have not been altered.

In case any failure to comply with these instructions leads to an alteration in the quality of the product, we will be able to hold you responsible for such damage and, therefore, not reimburse you.

On returning a product, you will be entitled to a refund of the full amount of the payment charged, no later than 14 days from the date on which you communicated your decision to exercise the right of withdrawal.

However, we may, in any case, withhold the refund until we have received the returned products or until you have provided us with proof that you have returned the products, whichever comes first.

The refund will be made via the same payment method used for the original transaction.

Returns of “Clearance” products cannot be accepted.

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